Buying a prop firm challenge for the first time is a mix of excitement and nerves. You are ready to prove your trading skills, you’ve paid the fee, and you just want to get started. But what happens when you log in and… nothing is there?
That is exactly what happened to me recently with FXIFY. Here is the full story of my purchasing issue and how their support team handled it.
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The Issue: Where is my account?
I had just purchased an account with FXIFY. It was my very first time buying a prop firm challenge, so I was naturally a bit anxious about the process. I completed the payment and immediately went to the FXIFY portal, expecting to see my credentials or the dashboard ready to go.
It wasn’t there.
The portal was empty. My heart sank. Was it a glitch? Did the payment fail? As a first-time buyer, I was genuinely scared that I had messed something up or, worse, that my money was in limbo.
Contacting Support
I didn’t wait around. I immediately went to their support page and clicked on the Live Chat option.
Like most modern companies, the chat started with a bot. It tried to triage the issue, but since my problem was specific (a missing purchase), I needed a human. Fortunately, the system didn’t keep me in loops; I was quickly redirected to a live agent.
The Resolution
The agent was efficient. Rather than keeping me on hold for ages, she took action immediately. She mailed me to request the necessary verification details to track down the lost order:
- My Name
- My Email Address
- The Payment Details
I provided the information, and she got to work.
The Verdict: 10 Minutes to Fixed
The best part of this experience was the speed. From the moment I realized there was a problem to the moment it was fixed, it took only 10 minutes.
The agent located my payment, manually pushed the account through, and verified that I could see it on my end. The panic of a “lost” account was completely gone in the time it takes to drink a coffee.
Final Thoughts
Technical glitches happen with any technology provider or payment gateway. What matters is how the company fixes it.
My experience with FXIFY support was excellent. They were responsive, the transition from bot to human was smooth, and most importantly, they solved a scary issue for a new customer in record time. If you are worried about their support quality, based on my experience, you are in good hands.